Delivery & Returns
Speed is vital. We know you are eager to get your hands on your new gear, so we work hard to ship and deliver as fast as possible.
All items ordered by 2pm Monday-Friday will be shipped the same day. All items ordered after 2pm will be shipped the following working day. Working days include Monday-Friday but not weekends or bank holidays.
UK STANDARD DELIVERY
Standard delivery takes 2 – 3 working days.
UK GUARANTEED NEXT DAY DELIVERY
We offer a Guaranteed Next Working day delivery service. All orders above £35 are automatically upgraded to this service for free, otherwise you can upgrade for £4.
We can deliver to almost any country in the world. International delivery takes 5 – 10 working days.
In light of the recent Covid-19 updates, we have had to make some updates to our returns process.
We are still offering 365-day returns, so please do not worry if you cannot return your package immediately. As usual, you can return your package at your local post office or your nearest Collect+ store.
HOW TO RETURN OR EXCHANGE AN ITEM
You can find our easy to use returns portal by clicking here: TCA Returns Centre
Once your return request has been sent, we will send you a Collect+ Returns Label.
Please make sure to include all original packaging.
Once you have returned your item, please send us an email at email@example.com with the following:
- Proof of postage
- which item(s) you are returning
- if exchange, which size or colour you would like in exchange.
Returned items MUST be unused and in as-sold condition, otherwise we will not be able to process your refund or exchange.
Once your return has been processed, we will send you an email to notify you. For refunds, a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet or your exchange has not arrived, first check your bank account as it may take a few days before a refund is processed by your bank. We aim to approve refunds within 3 working days of the item(s) arriving back to us, so if you think it has been too long, please give us a message at firstname.lastname@example.org so we can process this for you.